PDL CertifiedSpirit Motorcycles of San Jose


Spirit Motorcycles of San Jose is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Spirit Motorcycles of San Jose reviews.

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By JOHN B. on February 16, 2018

Santa Clara,CA | None Department'

Spirit Motorcycles of San Jose

Very helpful and profesional

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Financing

By CHARLES p. on February 13, 2018

San Jose,CA | New Sales Department'

Spirit Motorcycles of San Jose

Unable, at the time, to finance for a Dark Horse. The team was upfront, honest and tried to get me the best deal. I will be back soon, in a better position, to purchase an Indian.

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Great guy

By Josh D. on February 13, 2018

Sunnyvale,CA | New Sales Department'

Spirit Motorcycles of San Jose

I didn't buy a bike here because I'm not currently in the market and I'm more of a sportbike guy, but I have bought other things and taken a test ride or two and I have to say that my experience at Spirit was the best I've ever had at any dealership. No one being too pushy, everyone was friendly, Steve was great to chat with. Honestly, I wish you sold Kawasaki's so I could buy my next ZX-14 (or that snazzy new sport touring H2 they are coming out with!) with you guys.

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2016 Indian Chief Classic

By JEFF D. on February 13, 2018

Napa,CA | Pre-Owned Sales Department'

Spirit Motorcycles of San Jose

I had a very good experience. Staff: sales/ service/ parts/ and finance all worked as a team to make me feel like more than just a sale. The closest Indian dealer to me is half the distance, but I will most likely prefer to bring my bike to Spirit for service.

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Excellent Customer Service

By John M. on February 13, 2018

Campbell,CA | New Sales Department'

Spirit Motorcycles of San Jose

From the time I met Steve in Sales and sold me my Thruxton R, to ordering all of the goodies that I added on to it through Sebastian and Jonathan, to the excellent installation work by Vanessa, has been nothing but a great experience for me, especially w/this being my first Triumph. They're all in constant communication with me whether it be to follow-up on something or to provide me with updates & pictures on the progress of the work being done to my Thruxton R. Class Act operation at Spirit M/C's thanks to Martin and his team...thank you!

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5 5
Very helpful and profesional
Financing
4 5
Unable, at the time, to finance for a Dark Horse. The team was upfront, honest and tried to get me the best deal. I will be back soon, in a better position, to purchase an Indian.
Great guy
5 5
I didn't buy a bike here because I'm not currently in the market and I'm more of a sportbike guy, but I have bought other things and taken a test ride or two and I have to say that my experience at Spirit was the best I've ever had at any dealership. No one being too pushy, everyone was friendly, Steve was great to chat with. Honestly, I wish you sold Kawasaki's so I could buy my next ZX-14 (or that snazzy new sport touring H2 they are coming out with!) with you guys.
2016 Indian Chief Classic
5 5
I had a very good experience. Staff: sales/ service/ parts/ and finance all worked as a team to make me feel like more than just a sale. The closest Indian dealer to me is half the distance, but I will most likely prefer to bring my bike to Spirit for service.
Excellent Customer Service
5 5
From the time I met Steve in Sales and sold me my Thruxton R, to ordering all of the goodies that I added on to it through Sebastian and Jonathan, to the excellent installation work by Vanessa, has been nothing but a great experience for me, especially w/this being my first Triumph. They're all in constant communication with me whether it be to follow-up on something or to provide me with updates & pictures on the progress of the work being done to my Thruxton R. Class Act operation at Spirit M/C's thanks to Martin and his team...thank you!
5 5
Very helpful in trying out different Indian motorcycles and didnt push me into buying one. I felt relaxed and not pressured. I havent bought a bike yet but will only from Spirit bcs if my experience.
5 5
Walked in and I was helped right away. They didn't have the motorcycle I was looking for but they gave me very good beginner advice. Thank you so much.
5 5
Love visiting this showroom. Sales folks are always nice and well informed. Nicely laid out showroom. Indian and Triumph are great products. Ill end up with an Indian at some point and hope to buy at Spirit.
Keys lost
4 5
My experience with Spirit from the first time I stepped through the door was excellent. Charlie was the first person I had contact with and he provided a very comfortable experience. The Harley I purchased is the best. I am still waiting to get the lost key situation and horn reaper completed but Charlie and Jonathan are constantly working to resolve the issue. Charlie is staying in contact with me to give me updates. As if this moment I hear the keys are in but we are still waiting on the horn so I can get them both done on the day. Steve is also wonderful with all of his Harley experience and great customer service.
5 5
Came by Spirit Motorcycles to check out a used bike I had my eye out for. As we stepped onto the lot, I was warmly greeted by Steve and instantly felt like family. He was super friendly, professional, attentive, and easy going. My boyfriend and I chatted with Steve for a good while and I was able to test ride the bike I was interested in. If I had any questions or concerns, Steve was sure to address it. Steve gave me a great deal on the bike but even then I still needed some time to mull things over. Steve was very understanding and let me think on it. A week later, I came back and bought the bike at the price we agreed on. I'd been to other dealerships for the same bike but they either rubbed me the wrong way or were a bit too aggressive which made me think twice about going through with the purchase. Personally, one of the biggest factors that sealed the deal for me was Steve's patience and genuine kindness. Thanks Steve!!
purchase 2018 Bobber Bonneville / service / purchase of parts & clothing / technical guidance
4 5
Spirit Motorcycles is a great outfit, from the inventory on the floor to the delivery and service provided for and in each department. I purchased a 2018 Triumph Bonneville Bobber mid 2017 and in the process since then have been dealing with Sales / purchasing / service and parts. Very pleased and happy with the excellent service and customer support provided at every level - Professional staff with a very professional and yet friendly attitude towards the customer. Staff is knowledgeable and happy to provide inputs or recommendation - not only on the motorcycle I have purchased from SM but also on a 2016 / 2017 Thruxton I had purchased elsewhere locally prior SM was a Triumph dealership. Actually I am going to have some customization / upgrade work done there on this bike rather than at my original dealership (which still provides service on T bike but has canceled it's dealership with the company). Also aside from the pure sale / service aspect, SM organize some really cool events to get to meet more people in the riding community ... very much appreciated ! Thanks ... keep up the Great work !!
Bike tune-up
5 5
At last minute, I decide I want to ride my bike down to San Diego for the holidays. I needed a overdue tune-up first,and back brakes fixed. Called my reliable dealership and Johnathan was able to get me in and provide the service. Bike rode like a dream after,and brakes were adjusted perfect.
Patience and Quality
5 5
The parts department, Tony and Jonathan specifically, are awesome. They've helped me pick out new helmets, and other accessories. They're always super busy, but when it's my turn, they always make me feel like I've got their full attention, and they don't rush me. I think that not being rushed leads to better purchase decisions. When you're buying something you plan on keeping and using, you want to make sure you get the right size/model/etc. They get you the right parts, and give solid advice on different models of similar products, like helmets. There are lots of places to go for parts and accessories, but I haven't regretted going to Spirit Parts Department yet. They're great!
Best customer service Ive had
5 5
I have been in the service industry for 30 years now and this has got to be the best customer service Ive had. Thank you for being so helpful and courteous.
5 5
Scout was not starting and required the starter to be replaced. Jonathon and Toni took care of the problem without a hitch. They are always friendly, professional, and do a great job. Excellent service department.
Very very nice
5 5
Very kindly people
5 5
Great as allways
5 5
Everyone has always been great here, service and merchandise.
From Servicing to Test Riding.
5 5
Great experience, every time. From having a simple flat, to my motorcycle being repaired from an accident. Super professional staff in every department, clean store, prompt service. 10 out of 10. The only down side to Spirit Motorcycle that I can say is that they don't have liquid coffee creamer. .. They have a Keurig K cup machine with variants of sugar and sugar substitute but thats it, this place has little to complain about. If you're reading this, French Vanilla. French Vanilla Coffee Mate cups are a great choice, can't go wrong. Keep up the great well rounded service.
Always excellent!
5 5
These two are always awesome! Very very helpful and patient. They are very knowledgeable and have always had an answer when I ask.
Working with the Boss
5 5
I have purchased two motorcycles from Spirit Motorcycles, first and Indian Scout and then a Triumph Bonneville. The Sales, Service, and Parts and Accessories personnel are all first-rate, which I can state comes from a great working environment. When I drop by to see what's new or just to say hi, Martin always has a welcoming smile and handshake. It is that personal touch that infuses everyone at Spirit that makes it a great cycle shop.
5 5
Vanessa is simply outstanding. Polite. Friendly, and really knows what she is doing.
The entire Sales team is excellent
5 5
All the sales staff I have met have been excellent and professional in all regards. Steve - I will by when Triumphs Bobber Black shows up, save me a spot on test ride day!
5 5
Always receive great service and attention when we come to the shop. Everyone is attentive, friendly and ready to answer any questions we may have.
Outstanding
5 5
When I called for a used bike, I didn't expect what would happen. John pointed me at an unexpected bike, which I loved. Then it had a small issue, which Jonathan got fixed quickly by Ral, who let me observe and shared good conversations with him. Rob got me a great loan, which took some doing. Toni has always been a super person up front, and everyone has been very friendly and professional on my every visit.