PDL CertifiedKissimmee Motorsports


Kissimmee Motorsports is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Kissimmee Motorsports reviews.

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By Derek B. on March 7, 2020

Vero beach ,Fl | General Department'

Kissimmee Motorsports

Very pleased with Kissimmee motorsports. I called looking for a special edition rzr that was not in stock and Mario and Rafael found exactly what I was looking for. They also did a great job of getting all the accessories I wanted to add (wheels, tires, lift, winch, etc) and made this a very smooth transaction. I take delivery of my new rzr next week and cannot wait. I highly recommend the crew at Kissimmee Motorsports.

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By Brad A. on February 21, 2020

Davenport ,Fl | Administration Department'

Kissimmee Motorsports

Can not say enough about this new Slingshot and the staff at Kissimmee Motorsports that made this deal possible. My wife and I dealt with Rafy, Mario and Carlos to complete the deal. All went well above and beyond our expectations as we worked and reworked different options. Following deals end we met Lyall in parts to order our Slingshade and he joins afore mentioned staff as another Home Run Hitter at this dealership. Im in my seventies and have been riding since I was 12. If youve never tried a Slingshot you need to and couldnt imagine a better dealership than Kissimmee Motorsports to make that happen. THANKS TO ALL! Brad & Sue A.

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By Joel C. on February 14, 2020

Clarkston,Mi | New Sales Department'

Kissimmee Motorsports

So impressed with all the staff at Kissimmee Motorsports. Rafy was great to work with and was always willing to go the extra mile to make sure everything was good. Highly recommend him! Carlos was awesome as well. Very down personable and willing to help in anyway possible. Mario and his staff made me feel comfortable the entire time. If you need a bike, this is the place to go!

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By Avie C. on February 6, 2020

Lake Wales ,Fl | General Department'

Kissimmee Motorsports

Great sales team and staff in service. We bought a slingshot and was happy with the service and price. Would highly recommend.

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By Jonathan T. on February 1, 2020

Winter garden ,Fl | General Department'

Kissimmee Motorsports

Rafy and the team at Kissimmee Motorsports were great and made everything quick and easy. Would highly recommend checking then out.

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By Austin R. on January 7, 2020

Orlando,Fl | New Sales Department'

Kissimmee Motorsports

Upon entering the dealership i was Greeted by Rafy. Through the experience Rafy and Mario were both a great help to me understand what it is that i was getting and helped me to get the most out of it. I have nothing but positive and exceptional words for the two of them and the experience they create.

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By Pedro V. on January 6, 2020

Kissimmee,FL | New Sales Department'

Kissimmee Motorsports

I have lived all over the country and this has been the best vehicle purchase experience I could ask for. Rafy went above and beyond to assist me in purchasing the motorcycle I wanted. Thanks to Rafy, Norm and Carlos I am able to enjoy the open road again on my new motorcycle. I will be purchasing any new motorcycles from them in the future.

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By Craig W. on November 12, 2019

Kissimmee ,Fl | General Department'

Kissimmee Motorsports

A pleasant and most helpful staff and willing to help me pick my best machine, Jaime Rodriguez the sale guy was awesome, I couldnt be any happier and Im ready for the road, it was quick and painless, no if or buts , straight talk from one biker to another, I would recommend this guy and dealership, very polite, professional and. Knowledgeable. Go green or go home!!! Brraaaaap!!

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By Patrick P. on November 10, 2019

Deltona,FL | Pre-Owned Sales Department'

Kissimmee Motorsports

Rafy very friendly guy explaining things to me and being accommodating, Robert very helpful over email and fairly quick and concise in communications. Trisha really nice cashier, it's a thankless customer service job, hey great job. Carlos a friendly dude very open.

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By Josh L. on July 29, 2019

Kissimmee,Fl | General Department'

Kissimmee Motorsports

Since 11/2018, I've had the unpleasant experience of working with Kissimmee Motorsports.In all fairness, the sales rep I spoke to over the phone and worked with in the store was nice and helpful, the service team for accessories was polite, and the finance team was seemed likable at the time.Based on first impressions, I was satisfied and decided to trust everyone within the store.This was a HUGE mistake.First, I found out the sales rep gave me the incorrect information about bike features (even though its stated in the manual), but I decided to let it go because the 2018 Ninja 400 ABS KRT Edition was a brand new model and mistakes happen.PRIOR to signing any paperwork, I stated multiple times that I would be moving to Texas and taking the bike with me (16 hours away).The finance rep, Carlos, gave me a rundown of what I was signing so I didnt have to be there for a ton of time.I appreciated the gesture very much.By no means should I have. I later found out he had me sign a NON-TRANSFERRABLE and NON-CANCELABLE prepaid maintenance plan that can ONLY BE USED AT KISSIMMEE MOTORSPORTS FOR $1,499.00! I contacted the GM to see if anything could be done since Im am in Texas.The GM who has been very professional said hed reach out to the warranty company to see if an exception can be granted, but no progress has been made because he hasnt heard back from the warranty rep. This was after nearly 3 weeks from my initial conversation with him.Next on the list: I find out that an employee stationed in the parts department sold me the incorrect tinted visor for my helmet.This just added fuel to the fire. Last on the list occurred while speaking to a gentleman named Robert Greg.According to him, hes the GMs number 2 (which turned out to be false).While on the phone with him, he decided to place the blame on me instead of even pretending to have some empathy.His comment to me was You said youre a detail oriented person, so I assume you read everything before you signed it. So, whats the issue?HIs comment was in a demeaning tone as if I was beneath him and hes never made a mistake in his life. This sent me over the edge with everything. After going back and forth, Mr. Greg placed me on hold for 15 minutes before he got me the service manager.I spoke to a gentlemen named Mr. Cruz who turned out to be the most kind and apologetic person employed at Kissimmee Motorsports that I have dealt with thus far.He not only listened, he understood my frustrations and seemed genuine.He even agreed with me that Mr. Greg was unprofessional and did not follow policy for working with a customer.Even if this was fake empathy, it was greatly appreciated.After this incident, I was able to reach the GM (Norm) to fill him in on everything.He provided me with the company information that the prepaid servicing is through.After speaking to multiple RPMOne representatives, I was unhappy to find out the company (RPMOne) has no history of this contract.Nothing could be found for a prepaid service plan by the contract number or the VIN of the motorcycle.After explaining this to Norm, who turns out to be one of the two owners of Kissimmee Motorsports, he flat out said theres nothing he can do for me.Now I am stuck with a prepaid service plan only usable at Kissimmee Motorsports. The unwillingness to help is overwhelming, especially since there has not been one service done to the bike. It still only has approximately 300 miles on it to this day. With that being said, my frustrations will be left here as well as other platforms for others to read. I will be contacting the Better Business Bureau and am already in touch with Kawasaki. All of my contacts located near the dealer will hear about this as well. If everything had gone smoothly from the start, I wouldve stuck with Kissimmee Motorsports and had future purchases shipped to Texas, but now I wouldnt recommend this place for even the most of simple of tasks.Kissimmee Motorsports is NOT customer service oriented.Kissimmee Motorsports is only concerned with taking money and screwing the customer.With all that being said, kudos to whoever reads this whole review. Sales and the finance team are groups which lack communication while making shady deals, the parts employees may be careless, Norm unwilling to correct the mistakes of his employees, and the staff needs to be reconstructed from the top down and ground up.

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