PDL CertifiedHeritage Harley-Davidson®


Heritage Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Heritage Harley-Davidson® reviews.

Submit Review


By Jack M. on October 19, 2019

Lisle,Il | General Department'

Heritage Harley-Davidson®

While the guys out front, Rich and Sam and Bill are good, Zeke is a joke and the techs are the worst. After screwing up my bike, and arguing over it, they finally agreed to do the right thing and fix what they broke. I dont trust the techs to ever touch my bike and you shouldnt either. The guys out front should do the work. Zeke is afraid to engage clients and is more comfortable eating hot dogs. He should go. DO NOT LET THEM TOUCH YOUR BIKE.

Read More Submit Review

By Jack M. on October 19, 2019

Lisle,iL | General Department'

Heritage Harley-Davidson®

The techs are absolutely the worst!! The guys out front, Rich, Sam, Bill are nice guys and should be working in the back. Zeke eats a lot of hot dogs and is afraid to engage customers. He seems so uncomfortable around customers. Put him in back as well. I got the run around and after arguing about it, they finally agreed to fix the issue. The problem is I do t trust their techs to ever touch my bike again. Some of the worst on the planet. Run, dont walk from this service department. Unless you want to talk shop with the guys out front.

Read More Submit Review

By Michael S. on October 12, 2019

Homer Glen,Il | General Department'

Heritage Harley-Davidson®

I recently had the pleasure of being involved in an event similar to Make A Wish in which we took mentally challenged individuals out for rides on our Harley's. I thought it would be nice if each participant had a shirt or hat or something as a momento for the occasion. I reached out to 4 local Harley dealers for some swag and not only was Heritage the only one to respond, they provided enough gear that every participant was able to get something. I have bought a bike in the past from Heritage and the experience was outstanding but have also bought other bikes from other dealers. I can only say that they will have all of my business going forward. Mike Stengel

Read More Submit Review

By Chad C. on October 9, 2019

Naperville,Il | Service Department'

Heritage Harley-Davidson®

Billy was great!! He answered all my questions and helped me budget the work I want to do this winter. Very knowledgeable and easy to work with!!! Good job Billy!

Read More Submit Review

By Jason S. on October 8, 2019

Lombard,IL | General Department'

Heritage Harley-Davidson®

As soon as i walked in the door everyone was very helpful and cool, no attitudes like other dealerships ive been to. I bought a tin sign, a shirt, and asked about some parts. Overall a good shop to go to. I will be back!

Read More Submit Review

By TONY B. on October 6, 2019

Channahon,Il | General Department'

Heritage Harley-Davidson®

She knew everything about every jacket. Super friendly and helpful. Ive been to other dealerships. Nobody comes up to you. Your standing there clueless. I will definitely come back there just for the great customer service.

Read More Submit Review

By Pat M. on October 6, 2019

Berwyn,il | General Department'

Heritage Harley-Davidson®

This guy Rich P. at Heritage HD is just adorable and makes me wish I was not married because I do need someone to loofah my back and feet. He knows a bunch about SCUBA diving and such and I think he would look great in a mankini in a lighter color like tan or a beige. My time with him flew by and was quite fun talking about his 6th toe on his right foot which makes me believe he can swim like a tuna. He knows about HD too he told me it means hundred dollars so that was helpful. Thank you you handsome seafaring man thank you my little barnacle.................Pat.

Read More Submit Review

By Jose H. on October 4, 2019

Calumet City,Il | General Department'

Heritage Harley-Davidson®

This parts guy over dare at the Heritage HD is one smooth operator he can answer ANYTHING you ask! Go ahead and call or ask a question in person.....I MEAN ANY QUESTION ! He looks like he is sleeping but he is top shelf when it comes to answering ANY question you can think of at all. Thank you Chris Hansen you beautiful specimen of a man you! Thank you again, Jose HOSEBEE

Read More Submit Review

By Christopher S. on October 3, 2019

LELAND,Il | New Sales Department'

Heritage Harley-Davidson®

Mike May was my salesman and, quite honestly, made a sale where one didn't exist. I was looking for a used FLHTK and he sent me out the door with a new FLTRU!!!!!!!!!!! The camaraderie and togetherness of the staff is excellent. You made a lifelong customer out of me.

Read More Submit Review

By Richard H. on October 2, 2019

Naperville,il | New Sales Department'

Heritage Harley-Davidson®

Well I have to say since Big Joe has retired its not as loud but I do have a great time despite his absence Mike May , Terry, and Phil are awesome but Rich is at least above average. Also I think that cheese head in parts Chris HANSEN is also just one step above mediocrity as well. I love you guys over by dare and wish Heritage HD all the best and thank you for the great service. My mom loves you guys too she says its like a big third grade class when she walks in to visit. Zeek looks great as well he must have stopped the injections................

Read More Submit Review