PDL CertifiedGruene Harley-Davidson®


Gruene Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Gruene Harley-Davidson® reviews.

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By Kathy f. on January 23, 2020

seguin,TX | General Department'

Gruene Harley-Davidson®

These guys at Gruene HD really take care of me. I wouldn't take my bike fir service any where else. I woukdnt buy a bike from no other than Chad. These two take pride in what they do

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By Mark J D. on January 22, 2020

New Braunfels,TX | Service Department'

Gruene Harley-Davidson®

Jerry and staff always treat me well. Great professional service !

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By Danny F. on January 21, 2020

New Braunfels,TX | General Department'

Gruene Harley-Davidson®

Jay has always greeted me when I go to the dealership. He listens to my needs and quickly follows up with my requests. Jay is very accommodating of my work schedule. I enjoy going to the dealership just to visit with Jay.

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By Todd B. on January 20, 2020

Charlotte,TX | General Department'

Gruene Harley-Davidson®

EXELLENT EXPERIENCE!!!

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By Charles T. on January 19, 2020

New Braunfels ,Tx | General Department'

Gruene Harley-Davidson®

I turned my new CVO RoadGlide over to the shop ... took Johns advice and added a few upgrades. John was spot in. On my first ride today, everything came together. It was well worth the dime. Hooah to the team at Gruene Harley Davidson. No reason to go any where else.

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By Tom G. on January 14, 2020

New Braunfels ,Te | Service Department'

Gruene Harley-Davidson®

I brought in my 2018 Roadking. When the quote was made the service manager Jerry had noticed that my left saddle bag side bracket near the fender had a gap, this is the side I was hit on. He showed me how on the right side the bracket was no gap and was up against fender. He priced and quoted for this. I picked up my bike on Saturday, paid the bill and as I was leaving looked over my bike and noticed even though they replaced the left saddle bag the left bracket that was replaced still had a gap where as the right did not. I went back in brought out one of the guys from the counter, he went get Art who did the work. Art said there was no note from Jerry about the gap in his instructions. I showed him how the right side had no gap. He said he would take it back and see what he could do. Bike comes out after a long wait, he could not fix it and now the right side has a slight gap where as it did not before not sure if he tried balancing it out. He said he would have to get with Jerry to see what Jerry want to do. Today is Tuesday that was Saturday and I have not heard from anyone. He mentioned taking it down to the frame to inspect that, I said I am sure that will not go over well with the other persons insurance since yall already inspected it and facts quote and they paid me. Now that did not fix it entirely!

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By Ramon R. on January 10, 2020

San Antonio,TX | General Department'

Gruene Harley-Davidson®

I brought in my Trike to adjust running boards and replace a battery. Art patiently addressed my concerns and used the opportunity to expand my knowledge.

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By Ron L. on January 8, 2020

Austin,Te | General Department'

Gruene Harley-Davidson®

Went to Gruene. Merch department was great-assisted me very well. Discussed some parts for bike-very helpful & good insight. Then had a minor service matter to install a part. Service manager was extremely helpful & courteous. Once again a great Gruene experience.

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By Rod C. on January 7, 2020

New Braunfels,Tx | General Department'

Gruene Harley-Davidson®

Bike had squealing brakes from initial purchase. The service department changed pads and cleaned up disk and at this time all seems well. Did super job cleaning bike to the point that I went home and F-11 it. Jerry and his team always do a great job

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By Chris C. on January 6, 2020

SEGUIN,TX | General Department'

Gruene Harley-Davidson®

I recently purchased an 05 Heritage Classic at Gruene Harley and was extremely impressed by the staff and operation as a whole. I have never been a fan of dealerships of any kind and was not looking forward to the ordeal that I knew was coming. The experience turned out to be completely opposite of what I expected. Jay and his team were extremely professional, well organized, and most importantly, straight with me. I would recommend to anyone looking to stop here first. You will find an awesome staff and leave feeling like part of the Gruene Harley family rather than just number. Hats off to Jay and the rest of the team @ Gruene Harley. Keep up the good work.

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