PDL CertifiedRichmond Harley-Davidson®


Richmond Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Richmond Harley-Davidson® reviews.

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By Gene R. on October 17, 2019

Ruther Glen,VI | Service Department'

Richmond Harley-Davidson®

I was and still am very disappointed with the service team , my bike was in for a wreck in October 2018 finally received it back April 2019 and Im still finding things not replaced from the collision. I plan on never returning to this dealership

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By Stebe E. on September 27, 2019

Davisville,WV | Clothing Department'

Richmond Harley-Davidson®

I was in town for the NASCAR race and thought I'd check out the local HD shop. What a great place ... the showroom and the staff are awsome. From the time I walked in the door to making my purchase everyone was friendly and helpful. Great place to shop !!

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By Jerrod D. on September 26, 2019

Glen allen ,Va | General Department'

Richmond Harley-Davidson®

Excellent staff

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By Daniel L. on September 22, 2019

Montpelier ,Va | General Department'

Richmond Harley-Davidson®

Not particularly the best experience when buying my first Harley-Davidson. The salesman was not very helpful when It came to information about the bike, which I had to learn later on either in the owners manual or by word of mouth. The service department was just as bad uninformative until It was time to pay my bill. The staff was very friendly they just were not informative in the slightest. I still enjoy the bike very much!

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By David L. on September 21, 2019

Glen Allen,VA | Parts and Accessories Department'

Richmond Harley-Davidson®

Bubba was knowledgeable and friendly. Good guy to work with.

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By Clinton C. on September 20, 2019

Kinsale ,Vi | New Sales Department'

Richmond Harley-Davidson®

All staff was great. Will was awesome to work with glad I actually got the bike Ive always wanted its such a smooth ride now thanks for all you all did!

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By Joseph W. on September 20, 2019

BEAVERDAM,61 | Service Department'

Richmond Harley-Davidson®

After a conversation with Nik in service I have a better understanding of the Harley Davidson Trike six speed transmission idiosyncrasies and a better understand of how to deal with them. I would like to suggest that the gear display work with the switch on when the engine is not running so that the rider can better be able to find N and start the trike.

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By James T. on September 19, 2019

Billerica ,MA | New Sales Department'

Richmond Harley-Davidson®

First, I Live 649 Miles from Richmond. My decision to purchase my new bike was the dedication from the complete team at Richmond Harley Lead by Greg Perkins. I had decided to purchase a new Bike early July 2019. I had just finish the Ride for the Fallen 7in NH. I called and visited 4 local Dealers in my area and had been given prices that no one should EVER have to here. I was extremely disappointed that not one dealer really wanted to DEAL. I was talking with my youngest daughter and she reminded me of our visit to Richmond HD. My first response was a Belly Laugh that shook the house, Then I said it was worth a try. Greg was contacted by my daughter because we had stopped in when I was traveling from Florida to Massachusetts last spring on my 2015 RGS. He was more than happy to email some information to me and that was the beginning. Within the week I had my a Deal with Gregg through the Help of the complete Team at Richmond HD, E-Mail providers and Cell Phone Companies. Then FEAR set in. I loaded my old 2015RGS on my Truck and away to Virginia I went. With my luck being Unlucky I worried for 4 days that I may be in for a switch. The day I went in to pickup my new ride Greg had called in Sick and Traffic on RT64 was the worst I had ever had to deal with. I stepped in the Door of Richmond and IMMEDIATELY was greeted and asked what they could do to help me out. I stated who I was and they congratulated me on my new Road Glide Ultra. I was there for a few hours and I really didn't mind. I watched as everyone did what was needed to help each other out to satisfy every customer that day. Other than not having a fully stocked Bar and Live Band I was truly impressed with how well this Team worked to make my day special. Paul In F&I walked through paperwork like a professional should. Everything ready when needed, Explanations if needed. I paid a reasonable Price for the Bike I wanted. I had service BEYOND and dealer I have visited on the East Coast. I saved over 6k from one of the other Dealers I had TRIED to get a bike from. ( I felt like it was time travel for the ones that remember ) I have recommended Richmond HD to everyone and will continue. Thank You Greg Perkins for your dedication to us Old Bikers to Get the New Ride we want. Yes everyone, I still have the FXRS .....

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By Paul D. on September 19, 2019

Mechanicsville,va | Parts and Accessories Department'

Richmond Harley-Davidson®

I have ordered 2 items at 2 different times. When the items arrive at the dealership, no one calls to let me know that what I ordered is in. On both occasions I have stopped by to check if the item just happened to show up.

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By Russell J. on September 19, 2019

West Point,Vi | General Department'

Richmond Harley-Davidson®

very friendly and co-operative. not pushy .

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