Hampton Roads Harley-Davidson®
Hampton Roads Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers
want to ensure their customers are happy with their experience in purchasing a new or used bike
and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction. If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Hampton Roads Harley-Davidson® reviews.
By Douglas G. on January 17, 2021
Hampton,Va | MotorClothes® Department'
Hampton Roads Harley-Davidson®
Not pushy but rather helpful and very friendly! Not a hoverer! But there when needed!
By Curtis B. on January 17, 2021
Hampton,VA | Parts Department'
Hampton Roads Harley-Davidson®
Very knowledgeable and made sure I had everything I needed.
By DJ L. on January 16, 2021
Toano,VA | General Department'
Hampton Roads Harley-Davidson®
Great customer service as always. Never had anything but great experiences at HRHD. Fast service as well.
By Mike F. on January 16, 2021
Yorktown ,Vi | Parts Department'
Hampton Roads Harley-Davidson®
Kevin as always very knowledgeable and courteous and helpful.
By DAVID C. on January 16, 2021
Hampton,Vi | General Department'
Hampton Roads Harley-Davidson®
SHE'S GREAT!
By Rory P. on January 16, 2021
Yorktown,Vi | General Department'
Hampton Roads Harley-Davidson®
I needed a new helmet and initially I did not see what I was looking for but then Desire said she was going to the back to get another helmet that she recently sold and damn if it wasnt exactly what I was looking for. This Torc helmet fits perfectly and the patting makes it very comfortable. I love the matte black finish and the USA flag is a great feature.
By Shirley K. on January 16, 2021
Gloucester ,Va | General Department'
Hampton Roads Harley-Davidson®
Absolutely great experience!! All staff was very attentive & made but my for motorcycle for my husband as a surprise run very smoothly!!
By Brian R. on January 15, 2021
Williamsburg,Vi | General Department'
Hampton Roads Harley-Davidson®
I would just like to say the the experience that I had with Jon Mitchell and the whole Hampton Roads Harley Davidson Motorcycle Staff was extraordinary. I was introduced to a great bunch of staff and management in my experience and everyone of them showed a caring attitude throughout my visit. I want to commend the whole HRHD Staff for their welcoming me and going above and beyond in my purchase for the Harley Experience. Jon Mitchell should be recognized as a vital part of the staff as he showed me all the information about my new XL883N. Thanks again for the wonderful experience.
By GARRETT C. on January 8, 2021
NEWPORT NEWS,VA | Management Staff Department'
Hampton Roads Harley-Davidson®
Thank you Debi for your help on 5 Jan. As always, great service
By Brandon H. on January 5, 2021
Yorktown,VA | General Department'
Hampton Roads Harley-Davidson®
I am not exaggerating. I love this place. I can't say enough good things about the people here! Especially since retiring out of the Air Force, the Harley family and support was something I really appreciate!
My background: Rough divorce, custody sucked. In a particularly tough moment (October 2019, daughter was in the hospital and had to stay with limited visitation), I stopped in a started talking to more and more to Devin Caffee. He said something to the effect of lets go ride some bikes and forget about all that for a bit. He got me on a few bikes and I had never considered a touring bike. I started to feel like my life was lighting up again! I had a 2011 custom fatboy that was all paid off and wasn't about to get another bike, but man! He got me on my 2015 street glide special with ape-hangers and I felt like a god again! I told them thank you but I can't really afford it. Todd and Bernard chatted with me and Todd told me just take it for tonight and I almost didn't say goodbye before they had to stop me to have me sign something. I rode that thing and I felt better about life. I came back the next day and they asked what I could do. They met my financial goals and got me hooked up and I was down the road on a new (to me) street glide within my budget!
Unfortunately I laid my street glide down one night (Feb 23 2020) and it had to come back to get fixed but again, I worked with Mary Ann Cox and the folks back in service and they always kept me up to date and worked with me and my insurance company to get things moving. I keep seeing the other service dude (I apologize for always forgetting his name, he always remembers me and reminds me I work on your bikes, Brandon! One day you will remember me!) but they were great and got my bike rolling again with help from Kevin Weeks in parts who always takes the time to understand what I needed. We got some great pipes and a tuner that was extra but had it ready when my bike was repaired and road ready.
Once again my divorce was a gift that kept on giving and I talked a little with Devin and Todd who advised me to bring my Fatboy in if I needed to come up with the cash. Joy Ride Joe Hyatt assisted me and was very patient with me in getting my bike appraised. Joe and Todd got me a great price and I was able to get a few courtroom victories in the divorce process with that money. Joe is great with my kids by the way. Always patient and giving them his attention just like he does with me.
Fast forward a few months to December 23 2020. I told Devin I wanted to eventually take out a new street glide. He gets my info and sends me out on the bike. I got back and worked with Bernard and some with Todd. I also chatted with Steve Sawyer off and on and he assisted me throughout. Lots of good conversation about where I was and what I wanted to meet my goals in budget and riding capabilities. I wasn't sure about it and they told me to go home and think about it and even said they would take in my extra SUV on trade if that would help and I considered it. Devin was off so I worked with Jon KB Mitchell who has always been helpful to me over the years and worked out my trading value for my 2015 Street Glide. Obviously I came back to take with them and I was actually glad I thought about it and I couldn't wait to get that bike! I rode off with my new 2020 street glide special and I felt on top of the world! I hadn't felt that good since I could remember!! Such a simple thing but I always felt supported and like I was among family at this dealership.
I have worked with Desiree Carl vang and Darlene in clothes more times than I can tell you and they know all my business and have solid advice!! Lets not leave out Debi and her beautiful rendition of a happy birthday song to me and other songs she may or may not have sang to me over the intercom!! Top notch people, I can't say service because its the people that they are that make me so happy and comfortable. They always know how to advise me on helmets and clothes!!