PDL CertifiedVandervest Harley-Davidson®


Vandervest Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Vandervest Harley-Davidson® reviews.

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By Christine & Richard L. on March 19, 2019

Hortonville,Wi | General Department'

Vandervest Harley-Davidson®

We stopped in and were pleasantly surprised by the warm and welcoming atmosphere of your store. Found some really nice apparel to buy, and were very appreciative of the food and drinks put on by your business. Take care and keep up the great customer service!

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By Janice I. on March 14, 2019

Appleton,Wi | Parts and Accessories Department'

Vandervest Harley-Davidson®

I contacted the dealership to see if I could get a copy of a receipt for some LED lights that I had purchased about a year ago. Hunter went above and beyond and asked that I send him a picture of the defective light. He contacted the vendor and got the replacement for me without me even having to come to the dealership. We live in Appleton and all this was accomplished within a week. Great customer service.

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By Steve M. on February 17, 2019

West Allis,Wi | Clothing Department'

Vandervest Harley-Davidson®

The clothing department employees named Sandy and Kate did a fantastic job of making us feel welcomed and answered all of our questions. They were very helpful with making sure we found what we were looking for.

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By Jeff V. on January 31, 2019

Kaukauna,WI | New Sales Department'

Vandervest Harley-Davidson®

Peter did a great job of getting me the bike I was looking for. He was very professional in his job and answered any questions that I had. I would recommend working with Peter at Vandervest Harley-Davidson

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By Trevor B. on January 18, 2019

Green Bay,Wi | General Department'

Vandervest Harley-Davidson®

Cant say enough about these guys....Great experience from start to finish. I had been speaking to Paulie for a while about purchasing a bike form Vandervest and he was always willing to answer my questions or just shoot the breeze...100% genuine. I knew he was the one id buy the Bike from when it was time. Saw a 2017 Road Glide Special on their web site and stopped in to see Paulie about it. He made the process very easy and transparent. When it was time to make a deal, Josie was willing to work with me to get my payments into an area that I was comfortable with....good guy all around. And of course....what's a trip to the Harley store, if you don't buy extra stuff for your Bike??? Hunter in the parts department is very helpful and knowledgeable...Picked up on what I liked and offered great suggestions.

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By Belinda L. on December 22, 2018

Oconto,WI | Clothing Department'

Vandervest Harley-Davidson®

Made a clothing purchase on 12/20/18 at 4:01 pm that came to $140.00 after my 25% discount. Happy with my purchase and discount. But when at the counter getting checked out, the experience was not so pleasant. There was a gentlemen in front of me that had some kind of issue with the discount he got and she was very pleasant with him and fixed the issue and gave him the 25% discount even though he didnt have the coupon, which I thought was great! I waited patiently for her to do this transaction. But when it was my turn, I dont know why, but she was actually rude to me. I asked for a gift receipt and 2 boxes for the gifts I purchased. She basically snapped at me that they were low on boxes so for the t-shirt, she had to give me a small box, which was so small, I could not fit it in the box when wrapping it. I did see there were a lot of larger boxes there. Then she forgot to give me the gift receipt, so I asked her politely for it, and she acted really annoyed that I wanted it and had to go back in the computer to get it. At the end, I asked for my free calendar since my purchase was owner $25.00, she basically slammed it on the counter. Your store was not busy at the time and there was no one in line behind me. I realize its a stressful, busy time of year, but there is no reason I had to feel like an inconvenience to her. I was friendly with her and patiently waited my turn. I didnt even get a thank you for shopping at your business. My husband and I have been shopping at your business and the one in Peshtigo when it was open for years and I never experienced this type of customer service before. I even tried to make friendly conversation with her during my transaction and that didnt even get a response from her. I dont usually give negative surveys since I work in a customer service position myself and know how this can affect your yearly raise, bonus, job, etc.. but when u received your email in this survey, I decided to respond because my experience with her left a very negative feeling with me!!! I find this ask for anything that should have stressed her out like this. And in return, has me thinking about going elsewhere to purchase any additional Harley apparel or parts for our bike. I dont want her to loose her job or anything like that, just want you to be aware that she did not give the customer service that she should have and did put a huge damper on the rest of my evening of Christmas shopping and trying to enjoy the Christmas spirit!!

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By Darren S. on December 21, 2018

Green Bay ,Wi | New Sales Department'

Vandervest Harley-Davidson®

Mike was awesome to work with! He answered all of our questions and helped us out with any concerns, all around great service this is our second Harley from vandervest. We are lifelong customers! Special thanks to Rick and joe for staying an hour after closing to finish up the paperwork.

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By Dawn M. on December 20, 2018

APPLETON,WI | Pre-Owned Sales Department'

Vandervest Harley-Davidson®

Mike was very professional, informative, knowledgeable, and easy to communicate with. Thank you, Mike! I'll be returning in a few years for my next bike & looking for your assistance!

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By Daniel B. on December 14, 2018

Shawano,Wi | Clothing Department'

Vandervest Harley-Davidson®

I had a great experience shopping and looking around in your store. Everyone was so upbeat and did everything to help make it the best experience. Very knowledgeable about the clothes and bikes. I will definitely be visiting more often in the future.

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By Angela H. on December 11, 2018

Green Bay,WI | General Department'

Vandervest Harley-Davidson®

Love my new hoodie

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