It would be funny if it wasn't true
By Nathan H. on December 13, 2019
Yucaipa,CA | None Department'
I bought my bike here in June of 2018. The other day I noticed one of my turn signal stocks was loose. So, I brought the bike in thinking there would be no problem because it's still under warranty. I was wrong. They claimed it was a maintenance issue and wanted to charge me sixty-two dollars and some change to fix it. I have had all scheduled maintenance on by bike performed at a Harley dealership.
I have the bike serviced at Victorville Harley because they charge a lot less, but they are further away and being that a turn signal/brake light is a safety related component. I thought it would make sense to bring the bike to the closest dealership. On a side note, I do call Quaid before every service to see if they will price match or at least come close to Victorville, but they never want to. So, I do offer my business to Quaid.
I was told by the service manager at Quaid that if I had the bike serviced at their dealership there would be no problem. Keep in mind that California state law says I can have have my bike serviced anywhere I choose without affecting my warranty. He also told me that if the turn signal fell off completely, then they would cover it.
So, he wants me to operate a motor vehicle on public highways with a defective safety device until it fails completely. None of this makes any sense. Here's the best part. While I was there, no one in the service department attempted to contact the motor company to see if they would actually cover it. They didn't bother to look into it. I had to call Harley corporate and make a warranty claim myself.
This constant with a past experience I had with Quaid. I brought my bike here last year for a warranty claim and was told Harley denied it. I called Harley later that day and they had no record of a claim submitted by Quaid. So, I was lied to. Long story short, my past and current experiences at this dealership have left me completely dumbfounded, and dissatisfied.